Create and restore backups

Where to work

Project → Branches → select a deployed environment → Backups sub-tab. Minimum role for most actions: DEVELOPER.

Create a manual backup

1. Open the branch Backups tab.
2. Click Backup.
3. Wait until status is completed (also visible under Deployments activity).

The branch must already be provisioned (stackPath present).

Restore a platform backup

1. Choose a completed backup → Restore.
2. Pick the target environment (production or staging).
3. Confirm. This overwrites that environment’s database.

Important: Platform restore is database-only. Filestore on the target is not rolled back. For DB + filestore, use Import with a zip that includes filestore/.

• Blocked if the backup’s Odoo major version does not match the project.
• Target must already be provisioned.
• Prefer restoring to staging first.

Download / export

1. Choose a backup → Download (export).
2. Pick Exact or Neutralized dump.
3. Optionally include filestore.

Neutralized dumps run Odoo’s neutralize flow (mail/outbound scrubbed) — better for sharing or loading into test databases.

Import a zip

1. Backups → Import.
2. Provide a zip containing dump.sql and optionally filestore/.
3. Small archives can upload in the browser; very large ones may need rsync/SSH as described in the dialog.

Import resets web.base.url / mail catchall style settings and deactivates custom mail servers. Production imports should be rare — prefer staging.

Safety tips

• Take a fresh backup before restore/import on production.
• Staging clones from production are neutralized; treat production restores carefully.
• See also automatic backups and cloud destination guides.